Experience Avaya 2018 – the 5 big trends in cloud communications

Rob Kurver was invited to talk at Avaya’s 2018 EMEA partner/customer event about the 5 big trends shaping the cloud communications industry right now. The move from on premise solutions via cloud to voice assistants, augmented intelligence (AI) and tailor made solutions based on API’s and microservices is presenting huge challenges and opportunities for our industry.