Since 2016, INTERCOM has become an important conference in the field of communication technologies and business process automation. Each year, the conference connects attendees from major IT & telecom companies and business verticals to disrupt trends and discuss major cases.
INTERCOM 2019 focused on the next steps in improving client experience through voice bots, omni-channel chats, advanced IVR, and video conferencing and messaging, and included a presentation by The Next Cloud Founding Partner Rob Kurver on the growing CPaaS opportunity.
The schedule included two main panels – business and technical. In the business panel, speakers shared successful cases of implementing innovative technologies into their processes for cost reduction and improved customer experience. During the technology panel, participants – tech experts and developers from leading companies — went over an in-depth discussion of communication services and conducted detailed workshops on the subjects of ML/NLU/Speech recognition and voice synthesis.